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Services >>IT Infrastructure >> ServiceNow

Manage your digital workflows, your way.

As a ServiceNow Premier partner, MOURI Tech delivers end-to-end services using ServiceNow. From consulting, implementation, integration, service orchestration and stakeholder communication, to training and support we will help you at every stage of implementation.

With our strong ServiceNow experience we help simplify your organization’s essential workflows and provide full lifecycle support to them.

End to End ServiceNow services

IT service management ITSM

Incident, change and problem, knowledge, service catalogue management, service portal

IT operations management ITOM

Change management DB CMDB,
discovery, service mapping

IT business management ITBM

Project/ portfolio management, performance analytics, cost management, financial management, time sheet management, contract management

Human Resource Management HRMS

End-to-end life cycle management, hire to retire and entry to exit

Customer service management CSM

Full life cycle customer service management system

Governance, risk and compliance GRC

Enterprise service management solutions that help your employees contribute more for your business

ServiceNow Expertise

HRMS

Streamlining HR Management process by implementing HRMS module. This will help the organization from onboarding a new employee to drive through from recruitment, on-boarding till Employee exit services.

Onboarding New Hire Allocation of the resources Workplace, Desktop/Laptop, Headphones, Mobile Phone, Stationary etc. HRMS User data (User details, User family details, Contact Details.)

HRMS
Performance Analytics

Performance Analytics

Reports Management is the basic artifacts to take any management decision align to organization strategy, we are offering not just the normal report analysis, we design predictive analysis report using Performance Analytics module of ServiceNow.)

Automated Test Framework

This is the era where all the Testing is being moving towards Automated Testing. We at MOURI Tech are using ServiceNow ATF (Automated Test Frames work) to test the ServiceNow application and supporting our customer and helping to reduce the Testing time and Manual error as well. Test Cases will be customized and designed as per customer needs. Usually it reduces the testing time when customer will go for instance upgrade. Once the Test case written in Any of the environment (Dev/Test/UAT) it can be exported/imported to the other environment (Dev/Test/UAT)

Artboard Servicenow
Application maintenance and Support

Application maintenance & Support

User operation like New user request, Password resets, User detail updating (L1/L2) User on boarding (L2) Application quick fixes on the productions (L3 & L4) Application Customization / minor enhancement (L3 & L4) Application Customization Major enhancement (L4 -Development) Application Version upgrade (L4) Application Maintenance support (Panned) (L3 & L4)

MOURI Tech value proposition

Our team of business consulting experts help with strategies & process optimizations. We always believe in “Listen to the Customer First” approach and do feasibility study and implement or propose new workable solution. Strong Leadership team that believes in and empowers the workforce Our out of the box thinking solves our client challenges innovatively Dedicated & Secured Infrastructure / ODC (Offshore Development Centre) 50+ Certified team of ServiceNow experts Project and Process documentation. We follow ITIL & ISO 27K security standards to manage internal and external application.)

MOURI Tech value proposition
Project Management Approach

MOURI Tech Methodology

We follow standard Agile methods for our project delivery

Sprint Planning. Review Product Backlog. Priorities the features desired by the client /customer. Estimate the Sprint and Commit (2-4 weeks of sprint). Scrum meetings (every 24 hrs.), Plan for the Day, any Huddles. Sprint Review (Demo client and capture what not done). Add what not done in sprint backlog and include in next sprint. Sprint backlog iteration till the last sprint. Deliver the Potentially Shippable product.

Automated Test Framework Implementation

Customer want to reduce the pain of Manual testing of New Enhancements, Upgrades and improve the development efficiency.

Automated Test Framework Implementation

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