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LATAM JOB OPENINGS

Job Role: Production Solution Manager
Location: Heredia, Costa Rica

Experience & Job Description

  • Minimum of 3-4 years of experience in HR, Payroll, Tax and Benefits in a service environment.
  • Certified Project Management Professional (PMP)-PMI.

Responsibilities

  • To act as customer and service liaison articulating the user’s needs for new and enhanced platform features and/or products and defect management.
  • To work closely with Engineering, Sales, Marketing, and Support – to ensure products are thoroughly deployed and adopted to promote client satisfaction and eliminate process efficiencies.
  • To support the design and planning of how a product is marketed and promoted to the public.
  • To manage product awareness activities for feature releases and new product introductions for product domains owned by Payroll Core Delivery.
  • To support clients in platform, product and process requirements, and provide support for M&A/migrations, per environment needs.
  • To lead UAT activities for upcoming platform and product releases, offer mentorship and navigate internal process initiatives.
  • To ensure escalation resolution on behalf of assigned customers.
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Job Role: Product Support Analyst- Time and Labor Management
Location: Heredia, Costa, Rica

Job Description & Experience

  • 1-3 years of experience using Time & Labor Management (TLM), Payroll, and/or Human Resource applications/related experience.
  • Experience with implementations and/or support in a PEO environment preferred.
  • Payroll, Benefits, Consulting, or Human Resources experience required.
  • Customer Service, Account Management, Help Desk experience preferred.

Responsibilities

  • To act as a liaison across technical and operational teams, ensuring implementation issues are resolved and go-live timelines are met.
  • To analyze client requirements and configure Time and Labor Management (TLM) systems accordingly, leveraging strong business and product knowledge.
  • To lead end-to-end TLM initiatives—gathering requirements, setting up systems, providing training, offering support, and managing terminations.
  • To provide advanced client support through webinars, demonstrations, calls, and case management, ensuring high levels of client satisfaction.
  • To serve as the client advocate, escalating and resolving product or service issues to enhance the implementation experience.
  • To maintain system documentation, support hardware configuration and troubleshooting, and contribute to other assigned projects as needed.
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Job Role: Manager, Customer Support Services
Location: Heredia, Costa, Rica

Job Description & Experience

  • Required 5+ years customer service experience.
  • Required 3+ years work experience in related field; Payroll, HR, Benefits, etc.
  • Lead On-site customer service and support teams in Heredia, ensuring timely issue resolution, high customer satisfaction, and consistent team performance.
  • Enhance service delivery by developing support processes, providing technical guidance, and leveraging customer feedback to strengthen relationships and drive improvements.

Responsibilities:

  • To ensure exceptional customer satisfaction by overseeing support interactions and maintaining a high standard of service delivery.
  • To provide hands-on technical and customer support, resolving issues efficiently while guiding the team through complex service challenges.
  • To lead and manage the on-site support team in Heredia, fostering collaboration, accountability, and performance excellence.
  • To apply strong analytical and problem-solving skills in identifying service gaps and implementing effective solutions.
  • To communicate effectively with internal teams and clients, facilitating smooth issue resolution and building strong relationships.
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Job Role: Java Full Stack Developer
Location: Costa Rica (Remote)

Job Description & Experience:

  • Java Full Stack Developer with expertise in Angular to help build and maintain web applications.
  • Strong experience in Java, Spring Boot, and Angular.
  • Knowledge of HTML, CSS, JavaScript, and RESTful APIs.
  • Experience with databases (SQL/NoSQL).
  • Familiar with version control (Git) and Agile practices.

Responsibilities:

  • To develop web applications using Java (Spring Boot) and Angular.
  • To create responsive user interfaces and integrate RESTful APIs.
  • To troubleshoot and resolve issues across both front-end and back-end.
  • To collaborate with cross-functional teams including QA, designers, and product managers.
  • To participate in code reviews and contribute to continuous improvement of development practices.
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Job Role: Java Backend Developer
Location: Costa Rica(Remote)

Job Description & Experience:

  • Strong hands-on experience in Java and Spring Boot for backend development.
  • Proficient in Node.js and JavaScript for building scalable APIs and services.
  • Experience in developing and integrating RESTful APIs.
  • Familiar with microservices architecture, CI/CD pipelines, and version control (Git).
  • Ability to work collaboratively in an Agile environment and deliver high-quality code.

Responsibilities:

  • To develop and maintain robust backend systems using Java and Spring Boot.
  • To build and optimize scalable APIs and services using Node.js and JavaScript.
  • To integrate RESTful APIs with various frontend and third-party systems.
  • To collaborate with cross-functional teams in an Agile environment.
  • To contribute to continuous integration and deployment efforts through CI/CD pipelines.
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