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GEMI AI Services

Realizing Efficiency with AI-Driven ServiceNow Solutions

Unlock the full potential of AI to streamline digital workflows, reduce operational overhead, and drive business agility. MOURI Tech’s GEMI AI Services provide end-to-end support—from strategy to deployment—integrating intelligent automation and actionable insights that enhance decision-making and operational efficiency.

Our certified ServiceNow experts partner with your teams to identify high-impact areas across workflows, ensuring AI is embedded where it delivers maximum business value. The GEMI AI framework empowers organizations to optimize operations, reduce costs, and innovate faster in competitive markets.

At the core of GEMI is our Agentic AI solution, which unifies data sources using zero-copy technology to deliver proactive, context-rich insights into risks and process inefficiencies. This enables business and support teams to take timely, informed action—improving service delivery, reducing MTTR, and ensuring seamless collaboration across departments. The result: scalable operations and stronger interconnectivity that support continuous growth.

GEMI AI delivers industry-specific ServiceNow solutions, leveraging predictive analytics and automation to simplify operations, improve customer and employee experiences, and future-proof your business against constant change.

Enterprise Service Management (ESM) AI Framework

Generative Intelligence

  • Summarize incidents or cases for swift decision-making and quick resolution of issues
  • Generate and distribute knowledge from key data points to support timely actions and insights
  • Provide content summaries to facilitate approval workflows and enhance operational efficiency
  • Perform sentiment analysis to gauge user satisfaction levels and improve service quality

Conversational Intelligence

  • Provide instant responses in natural language to user queries for efficient issue resolution
  • Engage in personalized conversations based on user context to improve overall experience
  • Generate tickets to track and resolve user issues promptly for quicker problem resolution
  • Notify users about updates and important changes in real-time to keep them informed

Task Intelligence

  • Classify tickets based on priority and issue type for efficient case management and resolution
  • Group and cluster tickets to identify common themes and improve overall workflow efficiency
  • Trigger automated responses and orchestration to ensure faster resolution of customer issues
  • Identify knowledge gaps to enhance content quality and improve overall support effectiveness

Predictive Intelligence

  • Monitor incidents and user data to predict and prevent potential issues before they impact services
  • Analyze real-time tickets and suggest resolutions with minimal need for manual intervention
  • Assess patterns and forecast SLA breaches, triggering proactive actions to stay on track
  • Detect sentiment and auto-route complex cases to ensure faster, personalized support

Enterprise Service Management Experience Landscape

ITSM

HRSD

CSM

TELCO

FINANCE

IRM

GEMI AI Framework: Localized AI, Security, and Customization at Its Core

Our GEMI AI framework provides you with growth opportunities to gain a competitive edge through AI-driven insights. What sets our framework apart:

  • GEMI AI provides a locally pretrained LLM model, removing the need for cloud-based solutions
  • Tailored training data and personalized user experience designed for your organization
  • Robust access controls ensure enterprise-level security and GDPR compliance
  • Local deployment enhances data protection, unlocking the full potential of your data

MOURI Tech Value Proposition

  • Boosts Revenue through personalized HR services, enhancing talent attraction, retention, and productivity.
  • Reduces Costs by automating routine HR tasks, optimizing resource allocation, and cutting error rates.
  • Ensures High Quality with standardized processes, personalized recommendations, and high data accuracy.
  • Maintains Compliance with evolving regulations, ensuring businesses stay ahead of industry standards.
  • Adapts Flexibly to workforce changes and business needs, enabling quick adoption of new regulations and strategic focus.

Let’s Scale-up the Vulnerability Management and Enforce Security Policies for Your Entire IT Network

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