mGuide2Resolve is an intelligent, guided complaint and issue resolution solution developed by MOURI Tech on SAP Business Technology Platform (SAP BTP) using the SAP Build portfolio. It transforms fragmented and manual complaint handling into a transparent, automated, and scalable digital service experience while maintaining SAP clean-core principles through side-by-side extensibility.
Recognized as the winner of SAP Hack2Build (Q1 2025), mGuide2Resolve demonstrates how SAP Build can be applied to solve real-world enterprise service challenges at scale.
High footfall environments require intuitive, multilingual, scalable, and transparent complaint resolution mechanisms without disrupting core SAP systems.
mGuide2Resolve provides a guided, multi-step complaint and issue management experience that simplifies how users raise issues and how internal teams resolve them.
By combining guided workflows, automation, and centralized visibility, it ensures faster resolution, improved transparency, and better service outcomes.
The solution is designed as a clean core, side–by–side SAP extension, ensuring upgrade safety, flexibility, and future readiness.
Our Testing Excellence services cover the full SAP testing lifecycle from strategy to execution to continuous validation for SAP S/4HANA, ECC, SAP BTP, integrations, and surrounding enterprise applications.
A wizard-driven interface guides users step-by-step to ensure:
Users gain immediate transparency through:
Internal teams manage complaints through a centralized agent dashboard offering:
Workflow-driven automation enables:
mGuide2Resolve enables modern, SAP native complaint resolution without compromising your SAP core.
