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Client Job Title: SAP MM
Location: Remote, LATAM

 Job Description:

  • Responsible for MM function in the organization and Work with clients to understand their business requirements and design and implement the solutions that meet those requirements.
  • Understand and list primary responsibilities and duties associated with the role. Break them down into clear actionable points.
  • Perform system testing to ensure that the module is working as expected.
  • Provide training to end users on how to use the module.
  • They should be able to work effectively as part of a team, collaborating with other consultants, project managers, and clients to deliver successful projects.
  • Identify gaps, issues and work around solutions, design, customize, configure and testing of MM.
  • Functional experience in SAP MM includes Procurement Material and Services, Inventory Management, LIV etc.
  • Significant integration experience within SAP MM/SD and FICO modules.
  • Strong hold on SAP SD, FICO modules is added advantage.
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Client Job Title: SAP FICO
Location: Remote, LATAM

Job Description:

  • Provide functional support for SAP FICO modules, ensuring timely resolution of critical and complex issues.
  • Work closely with business stakeholders to analyse and understand business processes and provide system-based solutions.
  • Handle incidents, service requests, and change requests with clear documentation and root cause analysis.
  • Ensure smooth integration of FICO with MM, SD, and other modules.
  • Support and troubleshoot interfaces with third-party systems .
  • Participate in system upgrades, patch testing, and ensure configuration integrity in S/4HANA.

 

Requirement 

  • Minimum 6+ years of hands-on experience in SAP FICO.
  • Strong working knowledge in General Ledger (GL), Accounts Payable (AP), Accounts Receivable (AR), and Asset Accounting (AA), Foreign currency valuation, Document splitting.
  • Basic controlling experience on Cost element accounting, cost centre accounting, Profit centre accounting.
  • Experience in configuration and support of FICO processes in S/4HANA environment (must-have) and Fiori tiles.
  • Proven expertise in FICO integration with MM, SD and Project system modules.

 

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Customer Support Service Manager – Onsite (Costa Rica, Heredia)

Role and Responsibilities

  • To lead customer service teams to efficiently and expertly support customer inquiries via phone, email, chat and service cases.
  • To resolve client and client employees’ issues related to client policies about Human Resources, Payroll and Benefit practices, products and services
  • To be responsible and accountable for all personnel issues (discipline, coaching, mentoring, performance management, work schedules, policy enforcement, etc.)
  • To drive workforce management best practices. Ensure adherence to schedules, SLAs, OLAs, and KPIs.
  • To provide peer training, development and mentoring to ensure colleague readiness for expanded service delivery and successive roles.
  • To regularly interact with external clients to assess satisfaction, service levels and retention risks.
  • To collaborate with internal departments (Payroll, Tax, 401(k), Legal, Sales, Technology, Account Management, etc.) to resolve operational issues.
  • To ensure efficient customer support and solutions that comply with client standards, service quality standards, technical guidelines, and regulatory requirements.
  • To provide client leadership with analyses, recommendations, and other information to ensure best practices delivery standards and metrics achievement.
  • To provide on-going education and information to team on new client products, services, processes, and systems.

Desired Qualifications and Experience

  • Typically 5+ years customer service experience
  • Typically 3+ years’ work experience in related field; Payroll, HR, Benefits, etc.

Knowledge, Skills and Abilities

  • Ability to effectively meet customer needs for customer satisfaction.
  • Ability to quickly build rapport with customers.
  • Ability to take action and leadership decisions independently.
  • Excellent presentation skills.
  • Knowledge of contact center technologies (Telephony, CRM, Call Monitoring, Workforce Management etc.).
  • Strong analytical and problem-solving skills.
  • Ability to work in a dynamic, growth-oriented environment.
  • Excellent interpersonal and communication skills.
  • Solid knowledge and understanding of both state and federal employment laws
  • Proficient in Microsoft Office Suite
  • A commitment to high professional standards.

To apply, email resume with cover letter to : recruiter.cr@mouritech.com

Apply Now
Workforce Planning Manager – Onsite (Costa Rica, Heredia)

Role and Responsibilities

  • To analyze, monitor, and report all staffing projections (contact volume, forecasting headcount requirements, shrinkage, attrition, department KPI’s, and forecast models), manage IVR telephony systems and skill-based contact routing.
  • To manage and lead a team of Workforce Management Analysts and Specialists, responsible for personnel actions including coaching, training, performance management & employee relations
  • To oversee adherence and shrinkage governance, new-hire onboarding, staffing optimization, attrition, and retention
  • To proactively identify and oversee continuous improvement opportunities, gains in efficiency and reduced costs
  • To work with site leaders, ensuring staff adequacy, contingency planning readiness and consistent monitoring of workflows
  • To serve as SME and WFM – Liaison, for specific programs
  • To coordinate with operations teams & ensure consistent operational goals attainment
  • To stay updated on upcoming activities affecting contact volume—training, holidays, campaigns, and customer notifications.
  • To plan long-term resource needs and address projected staffing gaps to maintain service levels
  • To communicate service issues and trends and recommend or support programs for effective resolution

Desired Qualifications and Experience

  • Typically, 5+ years’ Workforce Management experience
  • Typically, 3+ years Management experience

 

Knowledge, Skills and Abilities

  • KSAs Proficiency Expertise in Forecasting and Statistical Analysis
  • Ability to analyze data, identify trends, correlate metrics, and provide suggestions for improving customer service quality and efficiency
  • Ability to learn new technologies quickly
  • Experience with Nice or another Workforce Management application
  • Ability to manage projects and facilitate team interactions
  • Ability to communicate ideas and information clearly, accurately, and thoughtfully, both in writing and verbally
  • Knowledge of PEO products, services, and markets
  • Ability to train, mentor, and coach with emphasis on growth and development
  • Ability to connect with employees at all organizational levels
  • Excellent communication, interpersonal, presentation, and facilitation skills
  • Ability to handle multiple priorities in an ever-changing fast-paced business environment
  • Proficient in Microsoft Office Suite

To apply, email resume with cover letter to: recruiter.cr@mouritech.com

Apply Now

Client Job Title: SAP FICO
Location: Remote, Barbados

Job Description:

  • Provide hands-on support to end users in SAP S/4HANA Finance modules (FI/CO).
    • Assist in transaction processing, issue resolution, and best practice usage.
    • Support S/4HANA Finance month-end activities, including:
    o Monitoring and guidance on closing tasks (GL, AP, AR, Asset Accounting).
    o Identifying and resolving bottlenecks during period-end processing.
    o Assisting users with reporting and reconciliations.
    • Coordinate with the core SAP team for any escalations or configuration needs.
    • Document user challenges and provide quick-reference guides as needed.
    • Support key users during business-critical periods.
Apply Now

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