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Microsoft Dynamics 365

Innovate, Grow, Succeed - Choose Microsoft Solutions

In an era of continuous change, businesses need their technology landscape to be agile, flexible, and resilient. As a Microsoft ally, MOURI Tech enables enterprises to identify the right solutions to accelerate transformative growth.

Be it implementing ERP solutions using Finance & Operations and Supply Chain Management, or CRM solutions using Sales or Customer Service, MOURI Tech provides custom services tailored to empower businesses to achieve their objectives and enhance their competitive edge. From streamlining the implementation of a single product to comprehensive solutions integrating multiple on-premises and cloud-native solutions, we are here to support your enterprise transformation journey.

Dynamics 365 ERP

Dynamics 365 ERP suite offers cloud-based business applications designed to streamline operations, such as customer engagement and finance, addressing specific ERP needs for efficient organizational process management and optimization

All-in-one Solution: Seamlessly integrated tools for finance, sales, service, and operations, expertly tailored for SMEs

Tailored for Growth: Tailored support solutions meticulously crafted for the unique needs of small and medium-sized businesses

Streamlined Management: Essential business functions are streamlined and integrated on a unified platform for more efficient operations

Accounts Payables: Efficiently manages vendor invoices, payments, and financial commitments, streamlining your financial operations

Accounts Receivables: Simplify customer invoicing and payment processing to accelerate revenue operations and enhance cash flow

Taxation: Navigates taxation complexities, ensuring compliance with regulatory standards for seamless financial operations

Supply Chain Management: Track inventory and shipments in real-time to optimize cash flow and reduce costs, improving financial performance

Financial Reporting: Dynamics 365 streamlines the generation of financial reports, allowing for real-time insights into financial health

Operations Management:  Easily integrate accounting functions with other business operations, such as sales and inventory management

Regulatory Compliance: Dynamics 365 helps maintain compliance with accounting standards and regulations, providing built-in tools to manage audits

Real-Time Visibility: Experience end-to-end visibility of the supply chain, enabling proactive decision-making

Inventory Optimization: Simplify inventory management with predictive analytics to minimize costs and meet demand

Supplier Collaboration: Facilitates seamless collaboration with suppliers for improved communication and efficiency

Smart Manufacturing: Leverages IoT data for real-time monitoring and optimization of production lines

Flexible Operations: Adapts quickly to changes in demand, enabling agile production scheduling

Data-Driven Insights: Utilizes analytics to improve efficiency and reduce waste throughout the manufacturing process

Warehouse Management: Simplify warehouse operations with cloud-based solutions that improve stock accuracy and order fulfillment

Interactive Dashboards: Create customizable dashboards that provide real-time visualizations of key performance metrics for informed decision-making

Automated Data Insights: Leverage AI-driven analytics to generate insights and recommendations, reducing the time spent on manual data analysis

Real-Time Data Analysis: Enable instant analysis of business data to support timely decision-making and strategy adjustments

Proactive Issue Identification: Use predictive analytics to anticipate quality issues before they impact production

Standardized Procedures: Establish consistent quality control protocols across all manufacturing processes to ensure uniformity

Feedback Loop Integration: Incorporate customer feedback into quality management practices, enhancing product improvements

Dynamics 365 CRM

  • Precision Targeting: Leverage customer insights to craft highly targeted marketing campaigns that deliver personalized content
  • Automated Lead Nurturing: Implement sophisticated automation to nurture leads through tailored content and timely follow-ups
  • Insightful Performance Metrics: Gain access to comprehensive analytics that track campaign effectiveness and customer behavior
  • Lead Management: Efficiently capture and nurture leads through automated workflows, ensuring no opportunity is overlooked.
  • Customizable Sales Pipelines: Design sales pipelines tailored to specific business processes, allowing teams to track progress and prioritize efforts effectively.
  • Integration with Marketing Campaigns: Align sales and marketing efforts by integrating customer data from campaigns
  • Behavioral Analytics: Analyze customer behavior patterns to inform marketing strategies and improve engagement
  • Segmentation and Targeting: Utilize insights to create detailed customer segments, allowing for tailored campaigns
  • Feedback Integration: Incorporate customer feedback into product development and service enhancements, ensuring alignment with customer expectations.

  • Omnichannel Support: Provide seamless customer support across multiple channels—phone, email, chat, and social media—ensuring a consistent experience.

  • Case Management: Efficiently track and manage customer inquiries and issues from initiation to resolution, improving response times and satisfaction.

  • Self-Service Options: Empower customers with self-service portals and knowledge bases, enabling them to find solutions independently

  • Resource Optimization: Schedule field technicians based on availability and expertise, maximizing operational efficiency
  • Mobile Access: Equip field service teams with mobile tools to access customer information, and update in real-time, enhancing service delivery.
  • Predictive Maintenance: Use IoT data and analytics to anticipate equipment failures and schedule maintenance proactively
  • Custom Report Generation: Create tailored reports to meet specific business needs, providing insights on sales performance, customer engagement, and service metrics.
  • Real-Time Data Access: Ensure instant access to live data for more accurate reporting, enabling timely decision-making and strategy adjustments.
  • Historical Data Analysis: Analyze past performance trends to uncover insights and inform future strategies, improving forecasting and planning efforts.
  • Workflow Automation: Streamline business processes by automating repetitive tasks such as lead assignment, follow-ups, and data entry
  • Email Automation: Implement automated email campaigns that trigger based on customer behavior or milestones, enhancing conversion opportunities
  • Integration with Other Tools: Seamlessly connect Dynamics 365 CRM with other applications to automate data flow and improve cross-departmental collaboration.

Business Central/NAV

  • All-in-one Solution: Seamlessly integrated tools for finance, sales, service, and operations, expertly tailored for SMEs
  • Tailored for Growth: Tailored support solutions meticulously crafted for the unique needs of small and medium-sized businesses
  • Streamlined Management: Essential business functions streamlined and integrated on a unified platform for more efficient operations
  • Enhanced Supply Chain Visibility: Essential business functions streamlined and integrated on a unified platform for more efficient operations

Business Benefits of Microsoft Dynamics 365

Enabling Businesses to Enhance Productivity and ROI

360-Degree View

Unlock unparalleled business insights and elevate decision-making with a 360-degree view of your operations to drive strategic actions and foster growth

Financial Management

Ensure solid financial management, encompassing meticulous accounting, strategic budgeting, and detailed reporting

Marketing and Sales

Empower organizations to craft tailored and impactful marketing campaigns that resonate deeply with specific audience segments, fostering lasting customer relationships

Customer Service Excellence

Deliver exceptional customer service, encompassing comprehensive case management and adhering to robust service-level agreements

Automation and Workflow Management

Enhance productivity by streamlining tasks and workflows through smart automation

Low Code-No Code Application Development

Seamlessly craft bespoke applications that cater to your unique business requirements using our user-friendly Low Code-No Code platform

MOURI Tech Custom Implementation Approach

Initiate

Assess & Plan

Involves assessing and planning – starting with defining business goals and KPIs to assessment & workshops, leading to gap-fit analysis and solution blueprint.

Implement

Design & Build

Involves creation of the solution – setting up ALM, data model, configurations and customizations, integrations, security and other NFRs to Test strategy and plan.

Prepare

Test, Train & Go-Live

Involves various testing (functional, NFR, data, User acceptance) end user training leading to cut-over and go-live of the new system.

Operate

Support & Maintain

Covers post-implementation support and maintenance including optimizations, monitoring system health, performance improvements.

MOURI Tech Value Proposition

  • CMMI DEV/5 certified organization with two decades of global industry experience, including Fortune 500 companies and strategic partnerships
  • From entertainment and education to healthcare and enterprise, our solutions span various sectors, transforming how industries operate and connect.
  • Our products are designed with you in mind, offering intuitive interfaces and captivating experiences that resonate with users of all ages.
  • Our dedicated support team ensures seamless integration, training, and ongoing assistance to maximize the benefits of AR and VR in your life or business.

MOURI Tech Value Proposition

MOURI Tech is committed to delivering superior value through their Intellectual Property (IP) assets built on industry, technology, and business process expertise.

  • Implementation & Migration Guides: Resources for streamlined technology transitions.
  • Industry Solutions: Tailored strategies for sector-specific challenges.
  • Process Maps: Visual workflows for operational clarity and efficiency.
  • Frameworks: Structured approaches to complex problem-solving.
  • Tools & Products: Leveraging tech to optimize business processes.
  • Risk Management: Mitigating potential pitfalls proactively.
  • Benchmark Studies: Comparing performance to industry standards.
  • Best Practices: Embracing top-tier methods for quality results.

Empower Resources to Adapt and Innovate with Dynamics 365

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