Brook Preloader

Blog

ServiceNow – A smarter way to work

ServiceNow:

IT Service Management (ITSM) plays an effective role in crafting and delivering IT services. It is a mix of people, process and technologies that provides value and meets the needs of the organization. Such systems should be compatible and effectively managed by both employees and customers. IT organizations want to overcome the traditional ways and are in search of cloud-based software that quickly processes the configuration, deployment and maintenance. ServiceNow comes into the picture by providing a single integration cloud-based software development platform that acts as a foundation for ITSM/ITOM management systems with reduced costs.

In detail about ServiceNow:

IT Service Management (ITSM) plays an effective role in crafting and delivering IT services. It is a mix of people, process and technologies that provides value and meets the needs of the organization. Such systems should be compatible and effectively managed by both employees and customers. IT organizations want to overcome the traditional ways and are in search of cloud-based software that quickly processes the configuration, deployment and maintenance. ServiceNow comes into the picture by providing a single integration cloud-based software development platform that acts as a foundation for ITSM/ITOM management systems with reduced costs. ServiceNow – Software that sums up the management of IT services and operation on the cloud. ServiceNow offers solutions to many business problems with a service model that structures and automates the flow of work by removing manual operations to streamline the delivery of services. ServiceNow helps you in handling web services quickly and email activities that handle the events from many monitoring tools and external sources. Predeveloped tools of ServiceNow make the life of a programmer easy to process the applications fast. ServiceNow’s broader functionality keeps track of all the enterprise assets and services endlessly.

Products of ServiceNow:

Automation of applications: All the applications of ServiceNow are adapted from Machine Learning to provide self-service solutions. This automation helps in figuring out the health of the applications by reducing event loss time and quickly finding solutions to fix them.

Custom Service Management: This tool allows the customer service to connect with other departments in the firm to identify and fix the issues quickly. This service manages customer interactions and tracks the activities with the help of Machine Learning. It comes with additional features like Chatbots and omni-channel to support customers across the web with chat, email and social media.

IT Business Management: ServiceNow provides visibility into projects and business strategies to provide better outcomes. It measures the budget spent on the projects being delivered to the customers. Scaled Agile framework plans and prioritizes the work connectedly across all the technology platforms. It takes care of demand, business and innovation management by analyzing the trends, capturing the ideas and placing them in one location.

IT Business Management Diagram

Enterprise DevOps: ServiceNow provides insights to measure technology and performance that can drive the firm to success. It benefits the employees to use the existing tools for the operations by sharing the useful data for the ServiceNow workflows. ServiceNow uses the shared data to create useful ITSM changes automatically in DevOps workflow.

Enterprise Security Response Engine: This tool connects to the existing security tools in the enterprises to quickly prioritize and respond to the security threats with automation along with performing the analytics on the security operations to create real-time dashboards. It also keeps up with the real-time trends and empowers everyone in the firm to make better decisions

Conclusion:

ServiceNow can support broader enterprise efforts and workflow automation. Its cloud services enable the operations of business functions and automate the extended functions like HR and customer service across the organization. Key features like customized dashboards and IT self-service catalog drives the key business.

Contact for further details

Naga Mounika Makkena
Digital Marketing
mounikam.in@mouritech.com
MOURI Tech

0 0 vote
Rating
guest
0 Comments
Inline Feedbacks
View all comments