IT enabled Services (ITeS)

Overview

MOURI Tech is an ITeS services provider offering comprehensive outsourcing services. We provide unparalleled service to our clients around the globe with our cost-effective customer contact center, cutting-edge technology, robust infrastructure, and human skills. In this era of Artificial Intelligence, we are committed to transform the traditional call center to a next generation call center through Onshore and Offshore delivery.

Our wide range of call center and back-office support services across industries enables us to tap business value and resolve business challenges for our customers.

Our Services

Customer experience strategy, intelligent multi-channel digital engagements, advanced analytics & customer insights are main strengths of our ITeS solutions. Which Offers :

  • Customer Experience Mgt. Service
  • Reporting & Analytics
  • Workforce Management
  • Integrations
  • AI & Knowledge
Customer Experience Mgt. Service

We bring a comprehensive approach towards convergence of communication requirements (voice, video and data) of all stakeholders in the IT ecosystem to effectively leverage investments made in other systems. Our 24/7 customer service capabilities are designed to support multilingual and different time zones.

Reporting & Analytics

Advanced analytics solutions using predictive analytics and machine learning, enabling more meaningful and timely customer interactions.

Workforce Management

Our strategy is to assign the right agent, with the right skill, at the right time and place for a superior customer experience. To Improve operational efficiency we implement Strategic planning, forecasting, scheduling, and employee engagement capabilities.

Integrations

We provide seamless integration with existing infrastructure or third-party systems, leveraging the value of existing technologies and resources

AI & Knowledge

We offer specialized services utilizing Artificial Intelligence (AI), Robotic Process Automation (RPA) and Chatbots. AI brings in real time insights and provides continuous feedback, so that supervisors can view the increase in agent’s call handling time and can plan accordingly the trainings for agents.

Why MOURI Tech

  • Deep domain knowledge in various industries
  • Strong business process expertise in various business functions
  • Implementation & Integration expertise with various enterprise applications (SAP, Oracle, Microsoft etc.)
  • Local reach and global presence
  • At the forefront of adopting the new technologies for a better and sustainable service

Industries We Services

  • Public Sector
  • Transportation & Logistics
  • Automotive
  • Health Care & Medical Devices
  • Technology Services

MOURI Tech Enablers

Offering services across channels (voice, IVR, SMS, e-mail, chat, website, social media, Virtual Assistant and mobile)

  • Chat bots
  • Advanced Analytics
    • Self-Learning algorithms via AI will improve the efficiency of customer interaction
    • Real time reports & Dashboards
    • Sentiment Analysis
    • Speech Analytics
  • Robotic Process Automation (RPA)
  • Robust governance models for operational excellence
  • Customer Experience Management
  • Intelligent Voice Support
  • Intelligent Call Routing.